Our policies

Invoices are issued in line with the agreed service schedule and are payable within the agreed payment terms. Payment is required within this timeframe unless otherwise arranged in advance.

If you have any queries regarding an invoice, we ask that you contact us as soon as possible so the matter can be resolved promptly.

We require a minimum of 24 hours’ notice for the cancellation or rescheduling of any scheduled cleaning service. Cancellations made with less than 24 hours’ notice may be chargeable.

We understand that exceptional circumstances can arise and will always aim to be reasonable where possible.

All cleaning services are carried out in accordance with the agreed cleaning specification and schedule. Any additional requests or changes to the agreed service should be discussed in advance to ensure they can be accommodated.

Clients are responsible for providing safe and reasonable access to the premises at the agreed cleaning times.